CallBack HVAC

24/7 HVAC answer-or-capture call flow, caller detail records, urgency flags, missed-call text-back, and callback queue software.

Stop losing HVAC jobs when nobody answers the phone

CallBack HVAC gives HVAC shops an answer-or-capture plan for inbound calls. AI CSR Live can answer 24/7 after approval, record caller details, flag urgent jobs, and route callers into a 15-minute callback target. Missed-call text-back catches callers if the call still goes unanswered.

Who it's for

HVAC companies of all sizes: owner-operators, small crews, and larger multi-crew operations that need after-hours coverage, overflow support, and a faster callback process.

The problem it solves

Every unanswered call can become a booked job for another contractor. CallBack HVAC helps capture the caller, record the details, and move urgent work toward fast callback.

How it works

A homeowner calls during business hours, after hours, or while your team is already busy.
AI CSR Live can answer after approval, ask what is happening, and record name, phone, address or service area, issue, urgency, and callback preference.
If the call still goes unanswered, missed-call text-back catches the caller with an instant SMS.
Your team sees the lead record and callback queue, then calls urgent jobs back first.

Pricing

Founder-led pilot setup is available for the first few HVAC shops. Base plan is $149/month after trial. AI CSR add-ons are manually approved.

Free calculator

Use the Missed Call Revenue Calculator to estimate how much monthly revenue unanswered HVAC calls may be costing your business.

Key features

24/7 AI CSR answering path when approved and enabled
Caller detail records for name, phone, issue, urgency, and callback preference
Urgency flags and 15-minute callback target queue
Instant auto-text on missed calls
Two-way SMS conversation management
Lead dashboard with recovery rate tracking
Business hours controls and timezone support
Custom message templates (open hours and after hours)
Bring your own Twilio number
TCPA STOP/START opt-out compliance (automatic)
CSV export of all leads

Service areas

CallBack HVAC works for HVAC contractors in any U.S. metro. Local pages cover 40+ cities including Houston, Phoenix, Atlanta, Tampa, Charlotte, Indianapolis, Buffalo, and Minneapolis — see the full list on the service areas page.

Contact

Email: hello@callbackhvac.com