Get help if setup gets stuck
Contact CallBack HVAC for setup help, pricing questions, AI CSR pilot questions, or missed-call text-back workflow support.
Email: hello@callbackhvac.com
Frequently asked questions
I already have a Twilio account. Can I use it?
CallBack HVAC is designed to connect through Twilio. Before enabling a live route, confirm account ownership, an approved Voice/SMS-capable number, routing, A2P registration, billing, callbacks, and controlled delivery proof.
How long does setup take?
Setup time varies. Live readiness requires an owned Voice/SMS-capable number, a distinct call destination, verified A2P status, consent, callbacks, and controlled delivery proof.
What if I want to cancel?
The published offer is month-to-month and says cancel anytime with no cancellation fee. Review the current terms and required record-retention obligations before closing an account.
Do you offer setup help?
Yes. Start with the 14-day trial and self-guided setup. If you get stuck, send your phone setup, service area, and after-hours process so the workflow can be reviewed.
Do you offer AI CSR?
AI CSR is available only as a separately reviewed paid pilot for a defined after-hours or overflow call path. Live customer routing remains off unless the pilot is approved and enabled. Pilot options are shown at +$249/mo and +$499/mo and are not included in the 14-day free trial.